Shipping policy
Shipping Policy – Zarero
Last Updated: [Insert Date]
Thank you for shopping with Zarero. We are committed to delivering your order safely and on time.
1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not shipped on Sundays or public holidays.
- During high-demand periods, processing time may be slightly delayed.
2. Shipping Time
- Standard Delivery: 3–7 business days
- Delivery time may vary depending on your location and courier service.
3. Shipping Charges
- Free Shipping on prepaid orders
- A standard shipping fee of ₹70 will be applied on COD
4. Cash on Delivery (COD)
- COD is available on all orders
- A small additional charge of ₹70 apply for COD orders.
- Our team may contact you to confirm COD orders before dispatch.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order in real-time through the courier partner’s website.
6. Delivery Delays
While we aim to deliver within the estimated time, delays may occur due to:
- Weather conditions
- Courier delays
- Remote locations
- High order volume
Zarero is not responsible for delays caused by third-party courier services.
7. Incorrect Address
- Please ensure that your shipping details are correct.
- Zarero will not be responsible for orders delivered to incorrect addresses provided by the customer.
8. Failed Delivery Attempts
- If delivery fails due to customer unavailability, the courier may attempt redelivery.
- If the order is returned to us, re-shipping charges may apply.
9. Damaged or Missing Items
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
- Share clear photos/videos for quick resolution.
10. Contact Us
For any shipping-related queries:
Email: [your email]
Phone: [your number]